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My Account

From managing orders to Nectar cards, we'll help make online shopping a breeze.

Latest Updates – Last Updated on 5th November 2020.

We’re currently focusing our efforts on working to feed the nation and prioritising our vulnerable customers. This means that we’ve temporarily closed our Tu Clothing customer helpline and we are unable to respond to customer calls.

If you are unable to find answers to your queries from our online help centre, then you can contact us via e-mail Tucustomerservices@sainsburys.co.uk. Please note we are operating a reduced service at this time and therefore it could take up to 4 days for us to respond to you.

Most Popular Questions

Click here and we’ll take you through to the log in page. Once you’re signed in to your account you can update your delivery and billing addresses, emails, password and other user preferences.

Yes. If you’re a registered user, click here and we’ll take you through to our log in page. Once you've logged on, click ‘My Tu’ on the grey bar at the top off the page, and then go to 'View & track my orders' to see what you’ve ordered as well as the status of any returns you’ve made.

Click here and we’ll take you straight through to a page where you can enter your log in details. You can also click on the ‘Tu Log in / Register’ link at the top of each page on our site.

We want to keep you safe online so your account may be automatically locked if there are too many unsuccessful log-in attempts. If you have entered an incorrect password more than 3 times, then your account will be locked. You will need to reset your password via the following link and click on 'Forgotten your password?'.

Please note a password link will be sent to your email address and you will have 30 minutes to log in and change your password.

If you're experiencing payment difficulties on our website please be aware, if more than 3 attempts your card will be blocked to make a purchase on our website. This is in-line with our security when shopping online. Please ensure all details are entered correctly and not auto filled. Also, the name on the card must be entered exactly as appears on your card that your using.

If your account is locked, then please e-mail Tucustomerservices@sainsburys.co.uk, stating clearly on the subject line the issue, including the following in the main body of the email:

For Security:
• Full Name as appears on the account
• First line of your billing address & postcode
• Order number (If Applicable)
• Nectar card number OR a description of the item you ordered

Please allow 4 days for our team to look into your query and respond to you.

Simply add your Nectar card number to your Tu account to start earning points.

To do this, log in to ‘My Account’ and go to the "Change my contact details" box and then click on “Payment details and Nectar card” page. When prompted, enter the last 11 digits from the front of your Nectar card. You can also add your Nectar card number if you’re using guest checkout, so we’ll still reward you for shopping with us.

We wanted to create a fresh website with the right user experience. To do this, we’re operating Tu Clothing online separately from other Sainsbury’s websites which means you’ll need to create a separate account. We apologise for any inconvenience this may cause.

We’re afraid we can’t change any part of your order after you’ve placed it.

If you want to change your delivery addresses for any future orders you’re going to place, simply log in to My Account and use the links within 'Change my contact details'.

We want to keep you safe online so your account may be automatically locked if there are too many unsuccessful log-in attempts. If you have entered an incorrect password more than 3 times, then your account will be locked. You will need to reset your password via the following link and click on 'Forgotten your password?'.

Please note a password link will be sent to your email address and you will have 30 minutes to log in and change your password.

If you're experiencing payment difficulties on our website please be aware, if more than 3 attempts your card will be blocked to make a purchase on our website. This is in-line with our security when shopping online. Please ensure all details are entered correctly and not auto filled. Also, the name on the card must be entered exactly as appears on your card that your using.

If your account is locked, then please e-mail Tucustomerservices@sainsburys.co.uk, stating clearly on the subject line the issue, including the following in the main body of the email:

For Security:
• Full Name as appears on the account
• First line of your billing address & postcode
• Order number (If Applicable)
• Nectar card number OR a description of the item you ordered

Please allow 4 days for our team to look into your query and respond to you.

If you are experiencing issues with your address or postcode, please follow the below instructions.

If your address is not being accepted remove all address details from the page, input your postcode into the box and click on ‘Find Address’. Make sure you are typing your postcode rather than use the autofill option. Various formats are acceptable, and they aren’t case sensitive, for example; WA8 8HS, WA88HS, Wa88hs, wa8 8hs.

No problem. Click here to go to the log in page and once you’re there, look out for the ‘Forgotten your password?’ text just above the orange box. Once you click this link, we’ll show you how to reset your password and get shopping again.

No, but creating an account only takes a few minutes and means you can easily view your past orders, track your deliveries and update your preferences. Simply click here and we’ll get you started.

If you don’t want to create an account, simply select ‘Checkout as a guest’ when you come to pay and follow the instructions on your screen.

Nectar points may not appear on your card for up to 28 days, so please bear with us while we add them to your account.

When you create your account, simply tick the relevant box within the ‘Staying in touch’ section to keep up to date with everything we’re up to. If you’re using Quick Checkout, we’ll give you the chance to sign up for the same great offers and up-to-date news.

Any information you give us is always stored and processed carefully. We’ll never share your personal data with anyone else – unless you told us it was okay to do this. Please check out our Privacy Policy for more details on how we’re keeping you safe while using our site.