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My account

From managing orders to Nectar cards, we'll help make online shopping a breeze.



Contents

Simply click on a topic below to get instant answers to your questions.

1 Most popular questions
2 Linking your Nectar account
3 Log in to My Account
Manage My Account
Keeping you safe online


MOST POPULAR QUESTIONS


Do I need to create an account?

No, but creating an account only takes a few minutes and means you can easily view your past orders, track your deliveries and update your preferences. Simply click here and we’ll get you started.

If you don’t want to create an account, simply select ‘Checkout as a guest’ when you come to pay and follow the instructions on your screen.


How do I sign in to my account?

Click here and we’ll take you straight through to a page where you can enter your log in details. You can also click on the ‘Tu Log in / Register’ link at the top of each page on our site.


LINKING TO YOUR NECTAR ACCOUNT


How do I register my Nectar card?

Simply add your Nectar card number to your Tu account to start earning points.

To do this, log in to ‘My Account’ and go to the "Change my contact details" box and then click on “Payment details and Nectar card” page. When prompted, enter the last 11 digits from the front of your Nectar card. You can also add your Nectar card number if you’re using guest checkout so we’ll still reward you for shopping with us


When will I get my Nectar points?

Nectar points may not appear on your card for up to 28 days, so please bear with us while we add them to your account.


LOG IN TO MY ACCOUNT


Why doesn’t my Sainsbury’s log in work?

We wanted to create a fresh website with the right user experience. To do this, we’re operating Tu Clothing online separately from other Sainsbury’s websites which means you’ll need to create a separate account. We apologise for any inconvenience this may cause.


I’ve forgotten my password

No problem. Click here to go to the log in page and once you’re there, look out for the ‘Forgotten your password?’ text just above the orange box. Once you click this link, we’ll show you how to reset your password and get shopping again.


MANAGE MY ACCOUNT


How do I unlock my account?

We want to keep you safe online so your account may be automatically locked if there are too many unsuccessful log in attempts.  If you have locked your account, please call Customer Care on 0800 028 6658 and we'll be happy to help you.


How do I sign up to receive offers and news?

When you create your account, simply tick the relevant box within the ‘Staying in touch’ section to keep up to date with everything we’re up to. If you’re using Quick Checkout, we’ll give you the chance to sign up for the same great offers and up-to-date news.


How can I change my account details?

Click here, and we’ll take you through to the log in page. Once you’re signed in to your account you can update your delivery and billing addresses, emails, password and other user preferences.


Can I see my past orders?

Yes. If you’re a registered user, click here and we’ll take you through to our log in page. Once you've logged on, click ‘My Tu’ on the grey bar at the top off the page, and then go to 'View & track my orders' to see what you’ve ordered as well as the status of any returns you’ve made.


How do I close my account?

We’ll be sorry to see you go, but if you want to close down your account, please call Customer Care on 0800 028 6658 and we’ll be happy to help you.


KEEPING YOU SAFE ONLINE


How do you protect my data?

Any information you give us is always stored and processed carefully. We’ll never share your personal data with anyone else – unless you told us it was okay to do this. Please check out our Privacy Policy for more details on how we’re keeping you safe while using our site.