Tu Help Centre

Latest Updates – Last Updated 20th November 2023
Returns update - All purchases made between Friday 29th September to Monday 25th December 2023 are eligible for our extended Christmas returns period, meaning you have until Wednesday 31st January 2024 to return your items. Your statutory rights are not affected.

Important notice – Your combined Tu and Argos account 

We’ve joined up with Argos, part of the wider Sainsbury’s family, to make your experience shopping with us even better. This means your Tu account will no longer work and instead, you will need to use an Argos account to shop with Tu. 

If you already have an Argos account, you can now use this on both the Argos and Tu website. If you don’t have an Argos account, you can create a new one through either website. 

For more information on your combined account, please click here 

Most Popular Questions


For more delivery questions, please click here .


For more payment questions, please click here.

Returns, refunds & exchanges

For more returns, refunds & exchanges questions, please click here.

My Account

For more account questions, please click here.

Order Information

For more order questions, please click here.