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Returns & refunds

Latest Updates – Last Updated 12th April 2021

To avoid any non-essential journeys, we have extended our returns policy on all purchases made on or after Sunday the 18th of October 2020. Any purchases made on or after this date can be returned up to 30 days after the lifting of the current lockdown restrictions and the re-opening of non-essential retail in your local area, this is currently the 12th April 2021 in England & Wales.

All of our Sainsburys stores remain open for returns. To limit your time in store, we encourage you to return any items whilst doing your essential food shopping..

Please use our store locator to find your local store and their opening times.

    Most Popular Questions

    To avoid any non-essential journeys, we have extended our returns policy on all purchases made on or after Sunday the 18th of October 2020. Any purchases made on or after this date can be returned up to 30 days after the lifting of the current lockdown restrictions and the re-opening of non-essential retail in your local area, this is currently the 12th April 2021 in England & Wales.

    In line with our returns policy, please ensure items are unused and in their original packaging with tags still attached alongside your proof of purchase, such as your store receipt, delivery note or order confirmation email.

    If you would like to return your order, you can use the following methods:

    Return to store (free)
    Return your order to a participating Sainsbury’s or Argos counter within a Sainsbury’s store. You can find your nearest participating store using our online store locator.

    Return by post (£3.50)
    To return your item/s/order via Royal Mail;

    • Re-package your item(s), with original packaging and labels attached
    • Fill in the returns paperwork (if you still have it). All paperwork can be found in the original parcel, included on this is a pre-paid returns label
    • Attach the pre-paid returns label to your parcel & take this to your nearest Post Office.
    Postal returns cost £3.50 which is deducted from your refund amount. If any of the items that you are returning are faulty, you will not be charged to return your items.

    If you no longer have the original paperwork and pre-paid returns labelling, you can contact our Customer services team who will be able to email you a new label, which you can then affix to your parcel.

    To avoid any non-essential journeys, we have extended our returns policy on all purchases made on or after Sunday the 18th of October 2020. Any purchases made on or after this date can be returned up to 30 days after the lifting of the current lockdown restrictions and the re-opening of non-essential retail in your local area, this is currently the 12th April 2021 in England & Wales.

    We are continuing to accept returns to any of our participating Sainsbury’s or Argos in Sainsbury’s store and via post. Please use our store locator to find your local store and their opening times.

    Unfortunately, we can't offer exchanges for items bought online. If you would like to exchange your item, the best way to do so is to follow our returns process and then place a new order on our website or visit one of our stores.

    In line with our returns policy, please ensure items are unused and in their original packaging with tags still attached alongside your proof of purchase, such as your store receipt, delivery note or order confirmation email.

    If you would like to return your order, you can use the following methods.

    Return to store (free)

    Return your order to a participating Sainsbury’s or Argos counter within a Sainsbury’s store. You can find your nearest participating store using our online store locator.

    Return by post (£3.50)

    To return your item/s/order via Royal Mail;

    • Re-package your item(s), with original packaging and labels attached.
    • Fill in the returns paperwork (if you still have it). All paperwork can be found in the original parcel, included on this is a pre-paid returns label.
    • Attach the pre-paid returns label to your parcel & take this to your nearest Post Office.

    Postal returns cost £3.50 which is deducted from your refund amount. If any of the items that you are returning are faulty, you will not be charged to return your items.

    If you no longer have the original paperwork and pre-paid returns labelling, you can contact our Customer services team who will be able to email you a new label, which you can then affix to your parcel.

    To avoid any non-essential journeys, we have extended our returns policy on all purchases made on or after Sunday the 18th of October 2020. Any purchases made on or after this date can be returned up to 30 days after the lifting of the current lockdown restrictions and the re-opening of non-essential retail in your local area, this is currently the 12th April 2021 in England & Wales.

    Return by post (£3.50)

    To return your item/s/order via Royal Mail;

    • Re-package your item(s), with original packaging and labels attached.
    • Fill in the returns paperwork (if you still have it). All paperwork can be found in the original parcel, included on this is a pre-paid returns label.
    • Attach the pre-paid returns label to your parcel & take this to your nearest Post Office.

    Postal returns cost £3.50 which is deducted from your refund amount. If any of the items that you are returning are faulty, you will not be charged to return your items.

    If you no longer have the original paperwork and pre-paid returns labelling, you can contact our Customer services team who will be able to email you a new label, which you can then affix to your parcel.

    To avoid any non-essential journeys, we have extended our returns policy on all purchases made on or after Sunday the 18th of October 2020. Any purchases made on or after this date can be returned up to 30 days after the lifting of the current lockdown restrictions and the re-opening of non-essential retail in your local area, this is currently the 12th April 2021 in England & Wales.

    Yes, as long as you are returning within 30 days and you are returning all the items in your order together. If you only return part of your order, we will not refund your original delivery charge. If your item is faulty, we will refund your delivery charge.

    In line with our returns policy, please ensure items are unused and in their original packaging with tags still attached alongside your proof of purchase, such as your store receipt, delivery note or order confirmation email.

    Postal returns are £3.50 which will be deducted from your refund amount, unless your item is faulty.

    We'll start processing your refund as soon as we receive your returned items. If you returned your items to a store it could take up to 5-7 days for your refund to show in your bank account. Postal returns can take up to 14 days to be refunded and if you paid with PayPal it could take up to 30 days.

    If you placed your original clothing order via the Argos.co.uk website, please click here to refer to the specific Argos returns policy on the Argos website.

    To avoid any non-essential journeys, we have extended our returns policy on all purchases made on or after Sunday the 18th of October 2020. Any purchases made on or after this date can be returned up to 30 days after the lifting of the current lockdown restrictions and the re-opening of non-essential retail in your local area, this is currently the 12th April 2021 in England & Wales.

    We're sorry but once you've checked out, your order can't be cancelled. If you would like to return your item, the best way to do so is to follow our returns process.

    In line with our returns policy, please ensure items are unused and in their original packaging with tags still attached alongside your proof of purchase, such as your store receipt, delivery note or order confirmation email.

    If you would like to return your order, you can use the following methods.

    • Return your order to a participating Sainsbury’s or Argos in Sainsbury’s store.
    • For clothing purchases made through Argos please refer to their updated returns policy.
    • By post. Postal returns cost £3.50 which is deducted from your refund amount. If any of the items that you are returning are faulty, you will not be charged to return your items.

    If your items were part of a promotion, such as a multibuy offer and you only return one of these items, we will refund you using the appropriate ratio. If you returned your item in the post a £3.50 charge will have been deducted from your refund amount, unless your item is faulty. Items must be returned in new, fully resellable condition within 30 days. If an item has been used or handled unreasonably, we may reduce the amount refunded or not refund it at all.

    If you haven't received your refund within 3-5 working days then please contact us. For security, please ensure you have your order number to hand when contacting our customer service centre.

    If you bought your item within the last 30 days, please return it using the appropriate method above and we will be happy to refund you.

    We offer a 1-year return policy for most of our products when there's been a manufacturer's fault. This doesn't cover fault or damage caused by accident, misuse, negligence, or normal wear or tear. Your statutory rights are not affected.

    Any e-vouchers used will be refunded separately and sent to the email address you used when you checked out.