Tu Help Centre

We currently offer the following home delivery option;

• Next Day Delivery for £4.95 
• Named Day Delivery for £3.95

If you place your order before 6pm (Monday to Friday only, excluding Bank Holidays) you can choose Next or Named Day delivery (for most addresses) from £3.95. This means you’ll get it the following day or on the named day you choose at checkout. Next Day orders placed after 6pm on Friday and before 6pm on Sunday will be delivered on the following Monday.

*Next Day delivery is not available for delivery to Northern Ireland and remote areas of mainland UK. For delivery to these areas, we recommend Named Day delivery, please allow a minimum of 2 days for Named Day delivery to these areas. Store collection is currently not available in Northern Ireland stores on Saturdays, orders will be available from the following Monday. 

(Postcode districts AB, DD3-11, DG3-14, DG16, EH35-40, EH42-46, FK14, FK18-21, G83-84, HS1-9, IM, IV, KA6, KA18-19, KA26-28, KW1-17, KY9-10, KY14-16, ML11-12, PA20-80, PH3-26, PH30-44, PH49-50, PO30-31, TD1-14, TR21-25, ZE1-3). 

You can track your order if you’ve set up an online account and you’ve chosen one of our Home Delivery services. 

Just look out for the link in your order dispatch email or sign in to My Account and check your ‘recent orders’, where you'll be able to see the delivery date as well as live updates on any progress. 

Please note, we’ve joined up with Argos, part of the wider Sainsbury’s family, to make your experience shopping with us even better. This means your Tu account will no longer work and instead, you will need to use an Argos account to shop with Tu. 

If you already have an Argos account, you can now use this on both the Argos and Tu website. If you don’t have an Argos account, you can create a new one through either website. 

For more information on your combined account, please click here

We’re afraid we can’t change any part of your order after you’ve placed it. 

Please note, we’ve joined up with Argos, part of the wider Sainsbury’s family, to make your experience shopping with us even better. This means your Tu account will no longer work and instead, you will need to use an Argos account to shop with Tu. 

If you already have an Argos account, you can now use this on both the Argos and Tu website. If you don’t have an Argos account, you can create a new one through either website. 

For more information on your combined account, please click here 

If you would like to change your delivery addresses for any future orders you’re going to place, simply click here to sign in to your Argos account. 

You’ll get an email and a text from us (if you gave us your mobile number) as soon as your order is ready to collect. Once your order has arrived in store you have 10 days to collect it. Simply go to your chosen store with your order number (detailed on the email/ text).

Unfortunately, we cannot change your chosen delivery method once you have placed your order.

If you spend £10 or over online, we offer a free Click & Collect service from selected stores. With our Click & Collect service you can have your parcel delivered to any participating Sainsbury’s or Sainsbury’s in Argos store for you to collect. Once your parcel has arrived in store you will then have 10 days to collect it.

Click & Collect is available from over 1000 stores. To find your nearest Click & Collect store, please click here.

Orders placed using our Click & Collect service will take 2-3 working days to arrive in store. For more information, please click here.
*Please note, Store collection is currently not available in Northern Ireland stores on Saturdays, orders will be available to collect from the following Monday.

Yes, you will need to send your nominated person into store with your order number (this can be found on your order confirmation or the text and email we sent you to tell you your order is ready to collect), your billing address or billing postcode.

With a valid MasterCard, Visa, Visa SimplyOne, Electron, Maestro, International Maestro, Amex, JCB card, Nectar points, Apple Pay and Klarna. You can also choose to pay via PayPal.

Valid evoucher code or promotional codes are also accepted as part or full payment for your order. Please see the "Can I use a voucher or promotional code to pay?" section below for more information.

Please note that we only accept cards which are registered to a UK billing address.

Yes, you can now pay with Klarna. For more information on ways to pay with Klarna, please click here.

You can now collect and spend Nectar points when you shop all clothing brands at Tu.co.uk. For more information on Nectar, please click here.

We’re sorry but you can’t use your Sainsbury’s gift card to pay online. The good news is that you can use them in our stores.

Yes, you can now pay with Apple Pay. To use Apple Pay, you must activate it in your Apple account and device. For more information on activating Apple Pay, please click here

At checkout, please select the Apple Pay option under ‘Payment options’. You will then be instructed to ‘Buy with Apple Pay’.

From time to time, we may send out voucher and promotional codes that you can use to pay for part of your order. Simply add the code to your order when prompted at the checkout stage and then click ‘add coupon’.

Please check the terms and conditions issued with each voucher or promotional code for more information.

We’ve joined up with Argos, part of the wider Sainsbury’s family, to make your experience shopping with us even better. This means your Tu account will no longer work and instead, you will need to use an Argos account to shop with Tu. 

If you already have an Argos account, you can now use this on both the Argos and Tu website. If you don’t have an Argos account, you can create a new one through either website. 

For more information on your combined account, please click here 

You will need to update your card details in your Argos account. To sign in to your Argos account, please click here. 

Yes, pay in 3 interest-free payments. Available for purchases of £30 to £2,000. No sign-up fees or late fees. Terms and conditions apply. For more information click here.

If you'd like to return any items bought online from tu.co.uk, we will be happy to refund your item(s) provided they are returned in a fully resaleable condition and within 30 days of receipt. Items purchased from Friday 27 September 2024 to Wednesday 25 December 2024 can be returned right up to Friday 31 January 2025.

In line with our returns policy, please ensure items are unused and in their original packaging with tags still attached alongside your proof of purchase, such as your store receipt, delivery note or order confirmation email.

Return to store (free)

To return in-store, please check below for your return options... 

• If you have collected from an Argos store you can return to any Argos store or Argos collection point. 
• If you have collected from a Sainsbury’s store, you can return to any Sainsbury’s store with a Tu collection point. 
• If you have ordered for home delivery, you can return to any Argos store or Tu collection point inside Sainsbury’s. 

You can find your nearest participating store or Tu Click & Collect store by using our online store locator.

Return by post (£3.50)

Any delivery or collection order can also be returned via the Royal Mail; 

• Re-package your item(s), with original packaging and labels attached 
• Fill in the return’s paperwork (if you still have it). All paperwork can be found in the original parcel, included on this is a pre-paid returns label 
• If you no longer have the original paperwork, you can write your order number on a piece of paper, put it in the parcel and send it back to us. 
•  Attach the pre-paid returns label to your parcel & take this to your nearest Post Office. 

Postal returns cost £3.50 which is deducted from your refund amount. If any of the items that you are returning are faulty, you will not be charged to return your items.

If you no longer have your original pre-paid returns labelling, you can head to www.royalmail.com/track-my-return/pick-a-retailer, select “Sainsburys” from the list of retailers and have a new label sent to your email address.

Unfortunately, we can't offer exchanges either in store or via post for items bought online.
If your order is unsuitable you can return your items using our available returns processes and place a new order on our website. Alternatively, you can visit one of our stores.
We’ll start processing your refund as soon as we receive your returned items.

• If you returned your items to a store it could take up to 5-7 working days for your refund to show in your bank account.
• If you returned your items via post, it could take up to 14 working days for your order to be refunded.
• If you paid for your order via PayPal it could take up to 30 working days for you to receive your refund.
• If you are not satisfied with the quality of a Tu School Wear product you can return it within 150 days with proof of purchase for exchange or a refund. For further details please see tuclothing.sainsburys.co.uk/help/school-propositions.

We'll start processing your refund as soon as we receive your returned items but please note... If you returned your items to a store it could take up to 5-7 working days for your refund to show in your bank account. Postal returns can take up to 14 working days to be refunded and if you paid with PayPal it could take up to 30 working days.

We're sorry but once you've checked out, your order can't be cancelled. If you would like to return your item, the best way to do so is to follow our returns process.

We’ll start processing your refund as soon as we receive your returned items.

• If you returned your items to a store it could take up to 5-7 working days for your refund to show in your bank account.
• If you returned your items via post, it could take up to 14 working days for your order to be refunded. 
• If you paid for your order via PayPal it could take up to 30 working days for you to receive your refund. 

We’ve joined up with Argos, part of the wider Sainsbury’s family, to make your experience shopping with us even better. This means your Tu account will no longer work and instead, you will need to use an Argos account to shop with Tu. 

If you already have an Argos account, you can now use this on both the Argos and Tu website. If you don’t have an Argos account, you can create a new one through either website. 

For more information on your combined account, please click here 

Please note, we’ve joined up with Argos, part of the wider Sainsbury’s family, to make your experience shopping with us even better. This means your Tu account will no longer work and instead, you will need to use an Argos account to shop with Tu. 

If you already have an Argos account, you can now use this on both the Argos and Tu website. If you don’t have an Argos account, you can create a new one through either website. 

For more information on your combined account, please click here 

If you are having trouble accessing your Argos account, please try resetting your password here.

Important notice – Your combined Tu and Argos account 

We’ve joined up with Argos, part of the wider Sainsbury’s family, to make your experience shopping with us even better. This means your Tu account will no longer work and instead, you will need to use an Argos account to shop with Tu. 

If you already have an Argos account, you can now use this on both the Argos and Tu website. If you don’t have an Argos account, you can create a new one through either website. 

For more information on your combined account, please click here 

We want to keep you safe online so if you forget your password and enter an incorrect guess too many times, we may need to lock your account. This is just to prevent anyone else from trying to guess your password. Please note, a reset password link will be sent to your email address, and you will have 30 minutes to sign in and change your password. 
 
If you’re experiencing payment difficulties on our website, please be aware, if more than 3 attempts your card will be blocked to make a purchase on our website. This is in-line with our security when shopping online. Please ensure all details are entered correctly and not auto filled. Also, the name on the card must be entered exactly as appears on your card that you’re using. 

Important notice – Your combined Tu and Argos account  

We’ve joined up with Argos, part of the wider Sainsbury’s family, to make your experience shopping with us even better. This means your Tu account will no longer work and instead, you will need to use an Argos account to shop with Tu.  

If you already have an Argos account, you can now use this on both the Argos and Tu website. If you don’t have an Argos account, you can create a new one through either website.  

For more information on your combined account, please click here  

We want to keep you safe online so if you forget your password and enter an incorrect guess too many times, we may need to lock your account. This is just to prevent anyone else from trying to guess your password. Please note, a reset password link will be sent to your email address, and you will have 30 minutes to sign in and change your password.  
  
If you’re experiencing payment difficulties on our website, please be aware, if more than 3 attempts your card will be blocked to make a purchase on our website. This is in-line with our security when shopping online. Please ensure all details are entered correctly and not auto filled. Also, the name on the card must be entered exactly as appears on your card that you’re using.  

Please note, we’ve joined up with Argos, part of the wider Sainsbury’s family, to make your experience shopping with us even better. This means your Tu account will no longer work and instead, you will need to use an Argos account to shop with Tu.

If you already have an Argos account, you can now use this on both the Argos and Tu website. If you don’t have an Argos account, you can create a new one through either website. 

For more information on your combined account, please click here 

To sign into your Argos account and update your account details, please click here. 

We're sorry but once you've checked out, your order can't be cancelled. If you would like to return your item, the best way to do so is to follow our  returns process.

We’ll start processing your refund as soon as we receive your returned items.

• If you returned your items to a store it could take up to 5-7 working days for your refund to show in your bank account. 
• If you returned your items via post, it could take up to 14 working days for your order to be refunded
• If you paid for your order via PayPal it could take up to 30 working days for you to receive your refund. 

We’re sorry but you can’t change any part of your order once you’ve submitted it.

First, it’s worth double checking your order is definitely late – we allow some extra time during busy times of year. Read our delivery policy here .

• Once you place your order with us, we will send you an order confirmation email to let you know your order has been placed.
• If your order has been placed for home delivery, we will send an email notifying you that your items have been dispatched; along with your order tracking number.
• For Click & Collect orders we will email you to inform when your order is ready to be collected.
• For Home Delivery orders you can track your order via your account page if you have an account with us. This should let you know when your order will reach you. Don’t worry, if you don’t have an account our couriers will send you an email notifying you when they plan to deliver your parcel once it has been dispatched from our warehouse.

Keep a look out for these emails to check whether your order is definitely late. When looking out from emails from us, please ensure you also check your junk or spam email folders.

Our courier will make 2 attempts to deliver your order. If we’re still unable to get your order to you, we may have returned it to our warehouse. In this case, we’ll contact you and you’ll automatically get a refund.

If you haven't received your parcel, a calling card, or an email from one of our couriers then please contact us . For security, please ensure you have your order number to hand when contacting our customer service centre.

First, it’s worth checking whether you definitely haven’t received your order confirmation. When looking for your order confirmation please make sure you’re checking the inbox of the email address you provided when checking out and please make sure to check your email’s junk and spam folders.

Please note, we’ve joined up with Argos, part of the wider Sainsbury’s family, to make your experience shopping with us even better. This means your Tu account will no longer work and instead, you will need to use an Argos account to shop with Tu. 

For more information on your combined account, please click here 

If you have placed an order with your combined Argos and Tu account, please sign in to My Account and view ‘Recent Orders’. From here, you can see all the info you need about delivery, collection and returns as well as print any of these documents for your records. 

Please note, Tu orders placed before 28 March 2023 won't show up in your new combined account. If you need access to an order placed before 28 March 2023, please contact our call centre on 0800 028 6658 and we can retrieve your order details.

If you checked out as a guest and definitely haven’t received your order confirmation, then please contact us.