Contact us

If you'd like to return any items bought online from Tu.co.uk, we will be happy to refund your item(s) provided they are returned in a fully resaleable condition and within 30 days of receipt.

In line with our returns policy, please ensure items are unused and in their original packaging with tags still attached alongside your proof of purchase, such as your store receipt, delivery note or order confirmation email.

If you would like to return your order, you can use the following methods:

Return to store (free)

To return in-store, please check below for your return options...

• If you have collected from an Argos store you can return to any Argos store or Argos collection point. 
• If you have collected from a Sainsbury’s store, you can return to any Sainsbury’s store with a Tu collection point. 
• If you have ordered for home delivery, you can return to any Argos store or Tu collection point inside Sainsbury’s.

You can find your nearest participating store or Tu Click & Collect store by using our online store locator.

Return by post (£3.50)

Any delivery or collection order can also be returned via the Royal Mail; 

• Re-package your item(s), with original packaging and labels attached
• Fill in the return’s paperwork (if you still have it). All paperwork can be found in the original parcel, included on this is a pre-paid returns label
• If you no longer have the original paperwork, you can write your order number on a piece of paper, put it in the parcel and send it back to us. 
• Attach the pre-paid returns label to your parcel & take this to your nearest Post Office.

Postal returns cost £3.50 which is deducted from your refund amount. If any of the items that you are returning are faulty, you will not be charged to return your items.

If you no longer have your original pre-paid returns labelling, you can head to www.royalmail.com/track-my-return/pick-a-retailer, select “Sainsburys” from the list of retailers and have a new label sent to your email address.

Unfortunately, we can't offer exchanges either in store or via post for items bought online.

If your order is unsuitable, you can return your items using our available returns processes and place a new order on our website. Alternatively, you can visit one of our stores. 
We offer a 150 day guarantee return on school uniform (including footwear) if you are not satisfied with the quality of such items with your proof of purchase you can exchange or refund. Your statutory rights are not affected. 

When will I get a refund?
We’ll start processing your refund as soon as we receive your returned items.

• If you returned your items to a store, it could take up to 5-7 working days for your refund to show in your bank account.  
• If you returned your items via post, it could take up to 14 working days for your order to show in your bank account.
• If you paid for your order via PayPal, it could take up to 30 working days for you to receive your refund to show in your bank account. 

We're sorry but once you've checked out, your order can't be cancelled. If you would like to return your item, the best way to do so is to follow our  returns process.

We’ll start processing your refund as soon as we receive your returned items.

• If you returned your items to a store it could take up to 5-7 working days for your refund to show in your bank account. 
• If you returned your items via post, it could take up to 14 working days for your order to show in your bank account.
• If you paid for your order via PayPal it could take up to 30 working days for you to receive your refund.

Important notice – Your combined Tu and Argos account 

We’ve joined up with Argos, part of the wider Sainsbury’s family, to make your experience shopping with us even better. This means your Tu account will no longer work and instead, you will need to use an Argos account to shop with Tu. 

If you already have an Argos account, you can now use this on both the Argos and Tu website. If you don’t have an Argos account, you can create a new one through either website. 

For more information on your combined account, please click here 

We want to keep you safe online so if you forget your password and enter an incorrect guess too many times, we may need to lock your account. This is just to prevent anyone else from trying to guess your password. Please note, a reset password link will be sent to your email address, and you will have 30 minutes to sign in and change your password. 
 
If you’re experiencing payment difficulties on our website, please be aware, if more than 3 attempts your card will be blocked to make a purchase on our website. This is in-line with our security when shopping online. Please ensure all details are entered correctly and not auto filled. Also, the name on the card must be entered exactly as appears on your card that you’re using. 

Please note, we’ve joined up with Argos, part of the wider Sainsbury’s family, to make your experience shopping with us even better. This means your Tu account will no longer work and instead, you will need to use an Argos account to shop with Tu. 

If you already have an Argos account, you can now use this on both the Argos and Tu website. If you don’t have an Argos account, you can create a new one through either website. 

If you are having trouble accessing your Argos account, please click here to reset your password  

For more information on your combined account, please click here 

First, it’s worth double checking your order is definitely late – we allow some extra time during busy times of year. Read our delivery policy here.

• Once you place your order with us, we will send you an order confirmation email to let you know your order has been placed.
• If your order has been placed for home delivery, we will send an email notifying you that your items have been dispatched; along with your order tracking number.
• For Click & Collect orders we will email you to inform when your order is ready to be collected.
• For Home Delivery orders you can track your order via your account page if you have an account with us. This should let you know when your order will reach you. Don’t worry, if you don’t have an account our couriers will send you an email notifying you when they plan to deliver your parcel once it has been dispatched from our warehouse.

Keep a look out for these emails to check whether your order is definitely late. When looking out for emails from us, please ensure you also check your junk or spam email folders.

Our courier will make 2 attempts to deliver your order. If we’re still unable to get your order to you, we may have returned it to our warehouse. In this case, we’ll contact you and you’ll automatically get a refund.

If you still haven't received your parcel, please contact us . For security, please ensure you have your order number to hand when contacting our customer service centre.

0800 028 6658
Lines are open everyday from 8am - 8pm

Contact us via Facebook messenger.

BSL SignVideo is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL SignVideo

Find out more about BSL sign videos