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Contact us

We’re currently focusing our efforts on working to feed the nation and prioritising our vulnerable customers. This means that we’ve temporarily closed our Tu Clothing customer helpline and we are unable to respond to customer calls or live chat.

For any questions regarding Tu clothing, please access our Online Help Centre where you will find answers to all our frequently asked questions.

If you are unable to find answers to your queries from our Online Help Centre, then you can contact us via email or social media messages. Please note we are operating a reduced service at this time and therefore our response might take longer than usual.

Please send your query to Tucustomerservices@sainsburys.co.uk, stating clearly:

For Security:

  • Order Number (If Applicable)
  • Full Name as appears on the account
  • First line of your billing address & Postcode

Please allow 7 days for our team to look into your query and respond to you. Thank you for your support and understanding.