Skip to content Skip to navigation

Delivery information

We are working hard to make sure tu.co.uk is working as normal whilst prioritising the safety of our colleagues and customers. We’ll keep you updated should anything change.

We would strongly encourage you to order items for home delivery, or to only collect whilst doing your essential food shopping at Sainsburys. We are limiting the number of customers in our stores. Therefore, you may need to queue before entering Sainsbury’s to collect your parcel.

We are not currently offering our next day click and collect delivery services. Orders placed after 6pm may take up to 7 working days to arrive in store. Please see below for further details.

Please see our full FAQs page for more infomation.

Our dedicated Covid-19 FAQ’s.

Currently, our click and collect service is still available at all our participating stores. We are not currently offering our in store Next Day Click & Collect service. Orders placed after 6pm may take up to 7 working days to arrive in store.

We currently offer the following home delivery options;

Standard Home Delivery £3.95

Standard Home Delivery orders take 3-5 working days to arrive (although we’ll always try to get your order to you sooner if we can).

Next/Named Day Delivery £4.95

If you place your order before 6pm (Monday to Friday only, excluding Bank Holidays) you can choose Next/ Named Day delivery (for most addresses) for £4.95. This means you’ll get it the following day or on the named day you choose at checkout. Next Day orders placed after 6pm on Friday and before 6pm on Sunday will be delivered on the following Monday.

Next Day delivery lead times are extended by an additional day for delivery to Northern Ireland and remote areas of mainland UK (postcode districts AB, DD3-11, DG3-14, DG16, EH35-40, EH42-46, FK14, FK18-21, G83-84, IV1, IV4-11, IV14-20, IV23-25, IV27-28, IV-63, KA6, KA18-19, KA26, KW1-14, KY9-10, KY14-16, ML11-12, PA21-33, PA35-36, PA38, PH3-26, PH30-39, PH49-50, PO30-31, TD1-14). Next Day delivery is not available for delivery to Northern Ireland and remote areas of the UK mainland (postcode districts AB, DD3-11, DG3-14, DG16, EH35-40, EH42-46, FK14, FK18-21, G83-84, HS1-9, IV1, IV4-11, IV14-28, IV40-63, KA6, KA18-19, KA26-28, KW1-17, KY9-10, KY14-16, ML11-12, PA20-80, PH3-26, PH30-44, PH49-50, PO30-31, TD1-14, ZE1-3).

For delivery to these areas we recommend Standard Delivery or Named Day delivery. Please allow a minimum of 2 days for Named Day delivery to these areas.

Yes, you will need to send your nominated person into store with your order number (this can be found on your order confirmation or the text and email we sent you to tell you your order is ready to collect), your billing address or billing postcode.

Most Popular Questions

Click & Collect

Click & Collect, FREE for orders over £20 or £3 for orders under £20.

We are not currently offering our in store Next Day Click & Collect service. Orders placed after 6pm may take up to 7 working days to arrive in store.

You’ll get an email and a text from us (if you gave us your mobile number) as soon as your order is ready to collect. Simply go to your chosen store with your order number (detailed on the email/ text).

We are limiting the number of customers in our stores, therefore, you may need to queue before entering Sainsbury’s to collect your parcel. When you arrive in store, please follow the signs directing you to the Click & Collect desk or ask a store colleague for assistance.

Yes - we are limiting the number of customers in our stores. Therefore, you may need to queue before entering Sainsbury’s to collect your parcel.

Home Delivery

We currently offer the following home delivery options;

Standard Home Delivery £3.95

Standard Home Delivery orders take 3-5 working days to arrive (although we’ll always try to get your order to you sooner if we can).

Next/Named Day Delivery £4.95

If you place your order before 6pm (Monday to Friday only, excluding Bank Holidays) you can choose Next/ Named Day delivery (for most addresses) for £4.95. This means you’ll get it the following day or on the named day you choose at checkout. Next Day orders placed after 6pm on Friday and before 6pm on Sunday will be delivered on the following Monday.

Next Day delivery lead times are extended by an additional day for delivery to Northern Ireland and remote areas of mainland UK (postcode districts AB, DD3-11, DG3-14, DG16, EH35-40, EH42-46, FK14, FK18-21, G83-84, IV1, IV4-11, IV14-20, IV23-25, IV27-28, IV-63, KA6, KA18-19, KA26, KW1-14, KY9-10, KY14-16, ML11-12, PA21-33, PA35-36, PA38, PH3-26, PH30-39, PH49-50, PO30-31, TD1-14). Next Day delivery is not available for delivery to Northern Ireland and remote areas of the UK mainland (postcode districts AB, DD3-11, DG3-14, DG16, EH35-40, EH42-46, FK14, FK18-21, G83-84, HS1-9, IV1, IV4-11, IV14-28, IV40-63, KA6, KA18-19, KA26-28, KW1-17, KY9-10, KY14-16, ML11-12, PA20-80, PH3-26, PH30-44, PH49-50, PO30-31, TD1-14, ZE1-3).

For delivery to these areas we recommend Standard Delivery or Named Day delivery. Please allow a minimum of 2 days for Named Day delivery to these areas.

We’re sorry, but we don’t deliver to addresses in the Channel Islands, Isle of Man, Isles of Scilly, Orkney, Shetland, Scottish Highlands and Islands, BFPO or the Republic of Ireland.

We also do not deliver to the following mainland Scottish Highland postcodes starting with the following first 4/5 characters: HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, IV21 2, IV22 2, IV26 2, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8, KA27 8, KA28 0, KW15 1, KW16 3, KW17 2, PA20 0, PA20 9, PA34 4, PA34 5, PA37 1, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, ZE1 0, ZE2 9

Neither Standard or Next/ Named Day Delivery are available to these locations.

If you are experiencing issues with your address or postcode, please follow the below instructions.

If your address is not being accepted remove all address details from the page, input your postcode into the box and click on ‘Find Address’. Make sure you are typing your postcode rather than use the autofill option. Various formats are acceptable, and they aren’t case sensitive, for example; WA8 8HS, WA88HS, Wa88hs, wa8 8hs.

Unfortunately, we can’t tell you in advance exactly when your order will be with you. But our couriers deliver between 7am and 9pm, Monday to Saturday. And once your order is dispatched you can track your order to find out where it is.

Or if you’re not in during the day, why not try our Click & Collect service? Then you can collect your order from your chosen Sainsbury’s store at a time that suits your schedule.

If you don’t think you’ll be in, that’s no problem! At checkout, you can enter any special delivery requests you have, such as leaving your order in a safe place or with a neighbour. Our courier will do their best to accommodate these requests if you happen to be out when they try to deliver your order.

If you don’t have a safe place and you are going to be out, then our courier will try to deliver your order twice. If you’re not in the first time, we’ll try to follow any additional delivery instructions you provided at checkout. Otherwise we’ll try to deliver the following day. If we’re still unable to deliver, you’ll be left a delivery card or sent a delivery card via email. This will be sent to the email address you used to checkout with. Don’t forget to check your junk and spam folders.

The card or email will contain our courier’s contact details so you can ask them to try again at another time – although this is dependent on the individual courier company. If we still can’t get your order to you, it will automatically be sent back to our warehouse and you’ll get a refund.

We’re afraid we can’t change any part of your order after you’ve placed it.

If you want to change your delivery addresses for any future orders you’re going to place, simply log in to My Account and use the links within 'Change my contact details'.

Yes. At checkout, you can enter any special delivery requests you have, such as leaving your order in a safe place or with a neighbour. Our courier will do their best to accommodate these requests if you happen to be out when they try to deliver your order.

Delivery Options

You have 2 main options to choose from:

  • Click & Collect
  • Home delivery

If you spend £20 or over online, we offer a Click & Collect service from selected stores for free. If your order is under £20, a £3 charge will apply.

Alternatively, we charge £3.95 for standard home deliveries which take 3-5 working days and £4.95 for our Next/Named Day home delivery service.

We deliver to most mainland UK and Northern Ireland addresses (except the Scottish Highlands).

We regret we do not deliver to the Channel Islands, Isle of Man, Isles of Scilly, Orkney, Shetland, Scottish Highlands and Islands or BFPO addresses.

We also do not deliver to the following mainland Scottish postcodes starting with the following first 4/5 characters: HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, IV21 2, IV22 2, IV26 2, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8, KA27 8, KA28 0, KW15 1, KW16 3, KW17 2, PA20 0, PA20 9, PA34 4, PA34 5, PA37 1, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, ZE1 0, ZE2 9

Delivery & Order Issues

You can track your order if you’ve set up an online account and you’ve chosen one of our Home Delivery services.

Just look out for the link in your order dispatch email or log in to My Account.

First it’s worth double checking your order is definitely late – we allow some extra time during busy times of year. Read our delivery policy here.

  • Once you place your order with us, we will send you an order confirmation email to let you know your order has been placed.
  • Once your order has been dispatched from our warehouse, we will send you an email notifying you that your items are on their way.
  • For Click & Collect orders we will email you to inform when your order is ready to be collected.
  • For Home Delivery orders you can track your order via your account page if you have an account with us. This should let you know when your order will reach you. Don’t worry, if you don’t have an account our couriers will send you an email notifying you when they plan to deliver your parcel once it has been dispatched from our warehouse.

Keep a look out for these emails to check whether your order is definitely late. When looking out from emails from us, please ensure you also check your junk or spam email folders.

Our courier will make 2 attempts to deliver your order. If we’re still unable to get your order to you, we may have returned it to our warehouse. In this case, we’ll contact you and you’ll automatically get a refund.

If you haven't received your parcel, a calling card or an email from one of our couriers please e-mail Tucustomerservices@sainsburys.co.uk, stating clearly on the subject line the issue, including the following in the main body of the email:

For Security:
  • Full Name as appears on the account
  • First line of your billing address & Postcode
  • Order Number (If Applicable)

Please allow 7 days for our team to look into your query and respond to you.

We are sorry that your order wasn’t what you were expecting. You can return your items for a full refund for free in participating Sainsbury’s stores or by sending your items back to us using the postage label provided. For more information on our returns and refunds process please click here. If your order is wrong we have further information on what to do here.

We do all we can to deliver in the timescale you've selected. But, from time-to-time, delays will happen so we can’t accept liability if your order isn’t delivered within the suggested delivery window.

Your delivery might be delayed, if...

  • We need to investigate your order if we suspect fraud – but don’t worry, we’ll let you know
  • There’s no-one available to sign for your delivery or if the person signing for it is or appears to be under 18 years old and cannot provide ID
  • There are adverse weather conditions
  • We have some unforeseen operational issues
We’ll always do our best to let you know if your order is delayed.

If your order is delivered to your home or business address and would usually require a signature, our couriers have put processes in place to ensure social distancing measures are adhered to. The courier will knock on your door, leave the parcel then retreat 2m away. The driver will ask the person who answers your door to confirm their surname and that’s it!

If you don’t think you’ll be in, that’s no problem! At checkout, you can enter any special delivery requests you have, such as leaving your order in a safe place or with a neighbour. Our courier will do their best to accommodate these requests if you happen to be out when they try to deliver your order.

If you are a registered user, log in to My Account and go to ‘View & track my orders’ which is the first box on the left-hand side.

From here, you can see all the info you need about delivery, collection and returns as well as print any of these documents for your records.