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Order information

From placing an order to shopping our site, we're on hand to help you find the pieces that are perfect for you.

Simply click on a topic below to get instant answers to your questions.

1 Most popular queries
2 Cancel or change your order
3 Sizes
4 Helping you with your order
5 Reviews & feedback


The item I wanted is out of stock

We know it’s disappointing when you can’t find what you wanted, but some of our styles get snapped up very quickly. We do update our site regularly, so it’s worth coming back to check.

Can you tell me when an item will be back in stock?

We’re really sorry but we can’t tell you when we’ll get more stock of a certain item. It may be available at your nearest Sainsbury’s store that sells Tu clothing.

To find the contact details of your nearest stockist, use our Store Locator. Once you’ve entered your postcode, you’ll be able to look in the list to see whether the individual store stocks Tu clothing. But before you set off it’s best to call ahead and check if they have your item in the right size.

Can I shop the whole Tu range online?

We hope to put everything you see in-store, online as well, so you have lots of different ways to shop. Sometimes we won’t have stock of every single item that we sell, so please bear with us as we add as many items as we possibly can.


Can I cancel my order?

We’re sorry but you can’t cancel an order once you’ve submitted it.

Can I change my order?

We’re sorry but you can’t change any part of your order once you’ve submitted it.

My order was cancelled

Please contact Customer Care so we can look into this for you.


Do you have a size chart?

We’ve put together a size chart to make finding the perfect fit even easier while shopping online. You can access the size chart on each product page. The link is located next to the ‘pick size’ drop down menu next to the product photo.


My order is wrong

We want to get it right every time, but from time to time we do make mistakes. We’re sorry about this so please contact Customer Care and we’ll do our best to try and put things right as soon as we can.

Some of my items are missing

We’re sorry that you didn’t get all of your items. Sometimes items are in stock when you ordered them, but by the time we pick them in our warehouse they’ve sold out. If this is the case, we’ll have sent you an email about this and refunded you for the out of stock item.

I’m having trouble using your website

Please make sure you have the latest version of your browser and you have cookies and Javascript enabled.


Can I write a review?

Yes – we’d love to know what you think of our products, so we can improve them for you in the future. It’s also a great way to help other Tu customers with their shopping.

There are two ways to write a product review…

• We’ll send you an email after you check out – just click on the ‘Write a review’ link

• Find the product on our website and click the ‘write a review’ link near the top of the page

Can I give you feedback about your website?

Absolutely. We’d love to hear what you think and how we can make the shopping experience better for you.

Simply click on the 'Any feedback?' link at the bottom of each page to make your suggestions.