Delivery information

If you spend £10 or over online, we offer a free Click & Collect service from selected stores. With our Click & Collect service you can have your parcel delivered to any participating Sainsbury’s or Sainsbury’s in Argos store for you to collect. Once your parcel has arrived in store you will then have 10 days to collect it.
 
Click & Collect is available from over 1000 stores. To find your nearest Click & Collect store, please click here.

Orders placed using our Click & Collect service will take 2-3 working days to arrive in store. For more information, please click here.
Please note, Store collection is currently not available in Northern Ireland stores on Saturdays, orders will be available to collect from the following Monday.

You’ll get an email and a text from us (if you gave us your mobile number) as soon as your order is ready to collect. Once your order has arrived in store you have 10 days to collect it. Simply go to your chosen store with your order number (detailed on the email/ text). 

*Please note, Store collection is currently not available in Northern Ireland stores on Saturdays, orders will be available to collect from the following Monday. 

Yes, you will need to send your nominated person into store with your order number (this can be found on your order confirmation or the text and email we sent you to tell you your order is ready to collect), your billing address or billing postcode. 

Currently, our Click & Collect service is still available at all our participating stores. 
 
If you spend £10 or over online, we offer a free Click & Collect service from selected stores. With our Click & Collect service you can have your parcel delivered to any participating Sainsbury’s or Sainsbury’s in Argos store for you to collect. Once your parcel has arrived in store you will then have 10 days to collect it. 
 
Orders placed using our Click & Collect service will take 2-3 working days to arrive in store. For more information, please click here.

Click & Collect is available from over 1000 stores. To find your nearest Click & Collect store, please click here.

Please note, Store collection is currently not available in Northern Ireland stores on Saturdays, orders will be available to collect from the following Monday.

We currently offer the following home delivery option;

• Next Day Delivery for £4.95  
• Named Day Delivery orders for £3.95

If you place your order before 6pm (Monday to Friday only, excluding Bank Holidays) you can choose Next or Named Day delivery (for most addresses) from £3.95. This means you’ll get it the following day or on the named day you choose at checkout. Next Day orders placed after 6pm on Friday and before 6pm on Sunday will be delivered on the following Monday.

*Next Day delivery is not available for delivery to Northern Ireland and remote areas of mainland UK. For delivery to these areas, we recommend Named Day delivery, please allow a minimum of 2 days for Named Day delivery to these areas. Store collection is currently not available in Northern Ireland stores on Saturdays, orders will be available from the following Monday. 

(postcode districts AB, DD3-11, DG3-14, DG16, EH35-40, EH42-46, FK14, FK18-21, G83-84, HS1-9, IM, IV, KA6, KA18-19, KA26-28, KW1-17, KY9-10, KY14-16, ML11-12, PA20-80, PH3-26, PH30-44, PH49-50, PO30-31, TD1-14, TR21-25, ZE1-3)

We’re sorry, but we do not deliver to BFPO addresses or the Republic of Ireland.

If you are experiencing issues with your address or postcode, please follow the below instructions.

If your address is not being accepted remove all address details from the page, input your postcode into the box and click on ‘Find Address’. Make sure you are typing your postcode rather than use the autofill option. Various formats are acceptable, and they aren’t case sensitive, for example; WA8 8HS, WA88HS, Wa88hs, wa8 8hs.

Unfortunately, we can’t tell you in advance exactly when your order will be with you. But our couriers deliver between 7am and 9pm, Monday to Saturday. And once your order is dispatched you can track your order to find out where it is.

Or if you’re not in during the day, why not try our Click & Collect service? Then you can collect your order from your chosen Sainsbury’s store at a time that suits your schedule.

If you don’t think you’ll be in, that’s no problem! At checkout, you can enter any special delivery requests you have, such as leaving your order in a safe place or with a neighbour. Our courier will do their best to accommodate these requests if you happen to be out when they try to deliver your order.

If you don’t have a safe place and you are going to be out, then our courier will try to deliver your order twice. If you’re not in the first time, we’ll try to follow any additional delivery instructions you provided at checkout. Otherwise, we’ll try to deliver the following day. If we’re still unable to deliver, you’ll be left a delivery card or sent a delivery card via email. This will be sent to the email address you used to checkout with. Don’t forget to check your junk and spam folders.

The card or email will contain our courier’s contact details so you can ask them to try again at another time – although this is dependent on the individual courier company. If we still can’t get your order to you, it will automatically be sent back to our warehouse and you’ll get a refund.

We’re afraid we can’t change any part of your order after you’ve placed it.

Please note, we’ve joined up with Argos, part of the wider Sainsbury’s family, to make your experience shopping with us even better. This means your Tu account will no longer work and instead, you will need to use an Argos account to shop with Tu. 

If you already have an Argos account, you can now use this on both the Argos and Tu website. If you don’t have an Argos account, you can create a new one through either website. 

If you would like to change your delivery addresses for any future orders you’re going to place, simply click here to sign into your Argos account. 

For more information on your combined account, please click here 

If you want to change your delivery addresses for any future orders you’re going to place, simply log in to My Account and use the links within 'Change my contact details'.

Yes. At checkout, you can enter any special delivery requests you have, such as leaving your order in a safe place or with a neighbour. Our courier will do their best to accommodate these requests if you happen to be out when they try to deliver your order.

We currently offer the following home delivery option;

• Next Day Delivery for £4.95
• Named Day Delivery orders for £3.95 

If you place your order before 6pm (Monday to Friday only, excluding Bank Holidays) you can choose Next or Named Day delivery (for most addresses) from £3.95. This means you’ll get it the following day or on the named day you choose at checkout. Next Day orders placed after 6pm on Friday and before 6pm on Sunday will be delivered on the following Monday.

*Next Day delivery is not available for delivery to Northern Ireland and remote areas of mainland UK. For delivery to these areas, we recommend Named Day delivery, please allow a minimum of 2 days for Named Day delivery to these areas. Store collection is currently not available in Northern Ireland stores on Saturdays, orders will be available from the following Monday.

(postcode districts AB, DD3-11, DG3-14, DG16, EH35-40, EH42-46, FK14, FK18-21, G83-84, HS1-9, IM, IV, KA6, KA18-19, KA26-28, KW1-17, KY9-10, KY14-16, ML11-12, PA20-80, PH3-26, PH30-44, PH49-50, PO30-31, TD1-14, TR21-25, ZE1-3).

If you spend £10 or over online, we offer a free Click & Collect service from selected stores.

Alternatively, we charge £4.95 for Next Day home delivery or £3.95 for Named Day home delivery from day 3.

You have 2 main options to choose from:

• Click & Collect
• Home delivery

We deliver to all mainland UK and Northern Ireland addresses.

We regret we do not deliver to BFPO addresses or the Republic of Ireland.

Unfortunately, we cannot change your chosen delivery method once you have placed your order.

You can track your order if you’ve set up an online account and you’ve chosen one of our Home Delivery services. 
 
Just look out for the link in your order dispatch email or sign in to My Account and check your ‘recent orders’, where you'll be able to see the delivery date as well as live updates on any progress. 

First, it’s worth double checking your order is definitely late – we allow some extra time during busy times of year. Read our delivery policy here.

• Once you place your order with us, we will send you an order confirmation email to let you know your order has been placed.
• If your order has been placed for home delivery, we will send an email notifying you that your items have been dispatched; along with your order tracking number
• For Click & Collect orders we will email you to inform when your order is ready to be collected.
• For Home Delivery orders you can track your order via your account page if you have an account with us. This should let you know when your order will reach you. Don’t worry, if you don’t have an account our couriers will send you an email notifying you when they plan to deliver your parcel once it has been dispatched from our warehouse.

Keep a look out for these emails to check whether your order is definitely late. When looking out from emails from us, please ensure you also check your junk or spam email folders.

Our courier will make 2 attempts to deliver your order. If we’re still unable to get your order to you, we may have returned it to our warehouse. In this case, we’ll contact you and you’ll automatically get a refund.

If you haven't received your parcel, a calling card, or an email from one of our couriers then please contact us. For security, please ensure you have your order number to hand when contacting our customer service centre.

We are sorry that your order wasn’t what you were expecting. You can return your items for a full refund for free in participating Sainsbury’s stores or by sending your items back to us using the postage label provided. For more information on our returns and refunds process please click here. If your order is wrong, we have further information on what to do here.

We do all we can to deliver in the timescale you've selected. But, from time-to-time, delays will happen so we can’t accept liability if your order isn’t delivered within the suggested delivery window.

Your delivery might be delayed, if...

• We need to investigate your order if we suspect fraud – but don’t worry, we’ll let you know
• There’s no-one available to sign for your delivery or if the person signing for it is or appears to be under 18 years old and cannot provide ID
• There are adverse weather conditions
• We have some unforeseen operational issues

We’ll always do our best to let you know if your order is delayed.

If your order is delivered to your home or business address and would usually require a signature, our couriers have put processes in place to ensure social distancing measures are adhered to. The courier will knock on your door, leave the parcel then retreat 2m away. The driver will ask the person who answers your door to confirm their surname and that’s it!

If you don’t think you’ll be in, that’s no problem! At checkout, you can enter any special delivery requests you have, such as leaving your order in a safe place or with a neighbour. Our courier will do their best to accommodate these requests if you happen to be out when they try to deliver your order.

First, it’s worth checking whether you definitely haven’t received your order confirmation. When looking for your order confirmation please make sure you’re checking the inbox of the email address you provided when checking out and please make sure to check your email’s junk and spam folders.

Please note, we’ve joined up with Argos, part of the wider Sainsbury’s family, to make your experience shopping with us even better. This means your Tu account will no longer work and instead, you will need to use an Argos account to shop with Tu. 

If you have placed an order with your combined Argos and Tu account, please sign in to My Account and view ‘Recent Orders’. From here, you can see all the info you need about delivery, collection and returns as well as print any of these documents for your records. 

Please note, Tu orders placed before 28 March 2023 won't show up in your new combined account. If you need access to an order placed before 28 March 2023, please contact our call centre on 0800 028 6658 and we can retrieve your order details.   

For more information on your combined account, please click here 

If you checked out as a guest and definitely haven’t received your order confirmation, then please contact us.