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Payments

From ways you can pay to website security, we make ordering online easy and secure.

Most Popular Questions

If you’re experiencing payment difficulties on our website please be aware, if more than 3 attempts your card will be blocked to make a purchase on our website. This is in-line with our security when shopping online. Please ensure all details are entered correctly and not auto filled. Also, the name on the card must be entered exactly as appears on your card that your using.

If you’re still having issues, then please contact us.

With a valid MasterCard, Visa, Visa SimplyOne, Electron, Maestro, International Maestro, Amex and JCB card. You can also choose to pay via PayPal.

Valid evoucher code or promotional codes are also accepted as part or full payment for your order. Please see the "Can I use a voucher or promotional code to pay?" section below for more information.

Please note that we only accept cards which are registered to a UK billing address.

If your previous card has expired, you can update your card details in your 'My Tu' section on your account on the website.

Not at the moment we’re afraid. However, you can still use your Nectar points in stores that sell Tu clothing. Click here to find your nearest store.

We’re sorry but you can’t use your Sainsbury’s gift card to pay online. The good news is that you can use them in our stores.

From time to time, we may send out voucher and promotional codes that you can use to pay for part of your order. Simply add the code to your order when prompted at the checkout stage and then click ‘add coupon’.

Please check the terms and conditions issued with each voucher or promotional code for more information.

First, it’s worth checking whether you definitely haven’t received your order confirmation. When looking for your order confirmation please make sure you’re checking the inbox of the email address you provided when checking out and please make sure to check your email’s junk and spam folders.

If you are a registered user, log in to My Account and go to ‘View & track my orders’ which is the first box on the left-hand side. From here, you can see all the info you need about delivery, collection and returns as well as print any of these documents for your records. If you checked out as a guest and definitely haven’t received your order confirmation, then please contact us.

Most payments fail because card details were incorrectly entered or because the billing address entered at checkout doesn’t match the one on your bank statement.

If your payment still won’t go through, please contact your card issuer directly so they can help you.

Please note that we only accept cards which are registered to a UK billing address.

Please double check all of these details and try to check out again.

If your experiencing payment difficulties on our website please be aware, if more than 3 attempts your card will be blocked to make a purchase on our website. This is in-line with our security when shopping online. Please ensure all details are entered correctly and not auto filled. Also, the name on the card must be entered exactly as appears on your card that your using. If you are still experiencing issues with your payment method, then please contact us.

If you’re experiencing payment difficulties on our website please be aware, if more than 3 attempts your card will be blocked to make a purchase on our website. This is in-line with our security when shopping online. Please ensure all details are entered correctly and not auto filled. Also, the name on the card must be entered exactly as appears on your card that your using. If you’re still having issues, then please contact us.

Yes – it’s a great way for us to reward you for shopping with us. All you have to do is link your Nectar card to your Tu account and we’ll start adding points automatically.

To do this, simply log in to your My Account and follow the instructions.

You can also add your Nectar card details at the checkout stage if you’re using our Guest Checkout service.

Please note that Nectar points may not appear for up to 28 days after you placed your order so please bear with us while we add them to your account.

We usually take payment from your bank within 15 minutes once you’ve submitted your order.

Depending on how quickly your bank processes the payment, it should appear on your statement within 48 hours, although some banks do take longer.

Please check the terms and conditions printed on the voucher to make sure that it’s still valid. It’s also worth while checking to see if the details were entered correctly.

If you are using a Nectar voucher, then unfortunately you are unable to be redeem these on the Tu Clothing Website. You can still use these vouchers in store on your Tu Clothing purchases.

We store and use any payment information you give us in accordance with the Data Protection Act. To learn more, please check out our Privacy Policy.

Secure Payments are systems put in place by numerous card issuers such as Mastercard Secure Code, Verified by Visa and Amex Safekey.

These systems are an extra safety measure which verify information known only to you and your card issuer.

As these systems are operated by third parties, we unfortunately won’t be able to help you if you have problems while using them. Please contact your card issuer for further assistance on how to use these systems.

Absolutely. To request your VAT receipt, please contact us. For security, please ensure you have your order number to hand when contacting our customer service centre.