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Returns & refunds

    Most Popular Questions

    In line with our returns policy, please ensure items are unused and in their original packaging with tags still attached alongside your proof of purchase, such as your store receipt, delivery note or order confirmation email.

    If you would like to return your order, you can use the following methods:

    Return to store (free)
    Return your order to a participating Sainsbury’s or Argos counter within a Sainsbury’s store. You can find your nearest participating store using our online store locator .

    Return by post (£3.50)
    To return your item/s/order via Royal Mail;

    • Re-package your item(s), with original packaging and labels attached
    • Fill in the returns paperwork (if you still have it). All paperwork can be found in the original parcel, included on this is a pre-paid returns label
    • Attach the pre-paid returns label to your parcel & take this to your nearest Post Office.
    Postal returns cost £3.50 which is deducted from your refund amount. If any of the items that you are returning are faulty, you will not be charged to return your items.

    If you no longer have the original paperwork and pre-paid returns labelling, you can contact our Customer services team who will be able to email you a new label, which you can then affix to your parcel.

     

    Unfortunately, we can't offer exchanges either in store or via post for items bought online.
    If your order is unsuitable you can return your items using our available returns processes and place a new order on our website. Alternatively, you can visit one of our stores.
    We’ll start processing your refund as soon as we receive your returned items.

    • If you returned your items to a store it could take up to 5-7 days for your refund to show in your bank account.
    • If you returned your items via post, it could take up to 14 days for your order to be refunded.
    • If you paid for your order via PayPal it could take up to 30 days for you to receive your refund.

    Return by post (£3.50)

    To return your item/s/order via Royal Mail;

    • Re-package your item(s), with original packaging and labels attached.
    • Fill in the returns paperwork (if you still have it). All paperwork can be found in the original parcel, included on this is a pre-paid returns label.
    • Attach the pre-paid returns label to your parcel & take this to your nearest Post Office.

    Postal returns cost £3.50 which is deducted from your refund amount. If any of the items that you are returning are faulty, you will not be charged to return your items.

    If you no longer have the original paperwork and pre-paid returns labelling, you can contact our Customer services team who will be able to email you a new label, which you can then affix to your parcel.

     

    Yes, as long as you are returning within 30 days and you are returning all the items in your order together. If you only return part of your order, we will not refund your original delivery charge. If your item is faulty, we will refund your delivery charge.

    In line with our returns policy, please ensure items are unused and in their original packaging with tags still attached alongside your proof of purchase, such as your store receipt, delivery note or order confirmation email.

    Postal returns are £3.50 which will be deducted from your refund amount, unless your item is faulty.

    We'll start processing your refund as soon as we receive your returned items. If you returned your items to a store it could take up to 5-7 days for your refund to show in your bank account. Postal returns can take up to 14 days to be refunded and if you paid with PayPal it could take up to 30 days.

    If you placed your original clothing order via the Argos.co.uk website, please click here to refer to the specific Argos returns policy on the Argos website.

    We're sorry but once you've checked out, your order can't be cancelled. If you would like to return your item, the best way to do so is to follow our returns process .

    If you would like to return an order placed through Tu at Argos.co.uk, please see the Argos returns policy.
    We’ll start processing your refund as soon as we receive your returned items.

    • If you returned your items to a store it could take up to 5-7 days for your refund to show in your bank account.
    • If you returned your items via post, it could take up to 14 days for your order to be refunded.
    • If you paid for your order via PayPal it could take up to 30 days for you to receive your refund.

     

    If your items were part of a promotion, such as a multibuy offer and you only return one of these items, we will refund you using the appropriate ratio. If you returned your item in the post a £3.50 charge will have been deducted from your refund amount, unless your item is faulty . Items must be returned in new, fully resellable condition within 30 days. If an item has been used or handled unreasonably, we may reduce the amount refunded or not refund it at all.

    If you haven't received your refund within 3-5 working days then please contact us . For security, please ensure you have your order number to hand when contacting our customer service centre.

    If you bought your item within the last 30 days, please return it using the appropriate method above and we will be happy to refund you.

    We offer a 1-year return policy for most of our products when there's been a manufacturer's fault. This doesn't cover fault or damage caused by accident, misuse, negligence, or normal wear or tear. Your statutory rights are not affected.

    Any e-vouchers used will be refunded separately and sent to the email address you used when you checked out.