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Returns & refunds

We are working hard to make sure tu.co.uk is working as normal whilst prioritising the safety of our colleagues and customers. We’ll keep you updated should anything change.

We are limiting the number of customers in our stores. Therefore, you may need to queue before entering Sainsbury’s to collect or return your parcel. Please follow official guidelines for your local area, and wear a face covering when shopping in our stores in England and Scotland. Thank you for helping us keep our customers and colleagues safe.

Our standard 30 day returns policy applies to all purchases made from the 9th of June onwards. Please click here for more details. All purchases made between the 1st of March to the 8th of June 2020 are eligible for our extended 100-day returns. Your statutory rights are not affected.

Please see our full FAQs page for more information.

Most Popular Questions

Our standard 30 day returns policy applies to all purchases made from the 9th of June onwards. Please click here for more details. All purchases made between the 1st of March to the 8th of June 2020 are eligible for our extended 100-day returns. Your statutory rights are not affected.

In line with our returns policy, please ensure items are unused and in their original packaging with tags still attached alongside your proof of purchase, such as your store receipt, delivery note or order confirmation email. Please see below for further details.

If you would like to return your order, you can use the following methods.

  • Return your order to a participating Sainsbury’s or Argos in Sainsbury’s store.
  • For clothing purchases made through Argos please refer to their updated returns policy.
  • By post. Postal returns cost £3.50 which is deducted from your refund amount. If any of the items that you are returning are faulty, you will not be charged to return your items.

Our standard 30 day returns policy applies to all purchases made from the 9th of June onwards. Please click here for more details. All purchases made between the 1st of March to the 8th of June 2020 are eligible for our extended 100-day returns. Your statutory rights are not affected.

In line with our returns policy, please ensure items are unused and in their original packaging with tags still attached alongside your proof of purchase, such as your store receipt, delivery note or order confirmation email.

We'll start processing your refund as soon as we receive your returned items. If you returned your items to a store it could take up to 5-7 days for your refund to show in your bank account. Postal returns can take up to 14 days to be refunded and if you paid with PayPal it could take up to 30 days.

Yes, if you are returning all the items in your order together. If you only return part of your order, we will not refund your original delivery charge. If your item is faulty, we will refund your delivery charge.

Our standard 30 day returns policy applies to all purchases made from the 9th of June onwards. Please click here for more details. All purchases made between the 1st of March to the 8th of June 2020 are eligible for our extended 100-day returns. Your statutory rights are not affected.

In line with our returns policy, please ensure items are unused and in their original packaging with tags still attached alongside your proof of purchase, such as your store receipt, delivery note or order confirmation email.

If your items were part of a promotion, such as a multibuy offer and you only return one of these items, we will refund you using the appropriate ratio. If you returned your item in the post a £3.50 charge will have been deducted from your refund amount, unless your item is faulty. Items must be returned in new, fully resellable condition within 30 days. If an item has been used or handled unreasonably, we may reduce the amount refunded or not refund it at all.

If you haven't received your refund within 3-5 working days please e-mail Tucustomerservices@sainsburys.co.uk, stating clearly on the subject line the issue, including the following in the main body of the email:

For Security:

  • Full Name as appears on the account
  • First line of your billing address & Postcode
  • Order Number (If Applicable)
Please allow 7 days for our team to look into your query and respond to you.

We're sorry but once you've checked out, your order can't be cancelled.

Any e-vouchers used will be refunded separately and sent to the email address you used when you checked out.

If your item is faulty or damaged, please return it using the appropriate method above and we will be happy to refund you.

Our standard 30 day returns policy applies to all purchases made from the 9th of June onwards. Please click here for more details. All purchases made between the 1st of March to the 8th of June 2020 are eligible for our extended 100-day returns. Your statutory rights are not affected.

We offer a 1-year return policy for most of our products when there's been a manufacturer's fault. This doesn't cover fault or damage caused by accident, misuse, negligence, or normal wear or tear. Your statutory rights are not affected.

Unfortunately, we can't offer exchanges for items bought online. If you would like to exchange your item, the best way to do so is to follow our returns process and then place a new order on our website or visit one of our stores.

Postal returns are £3.50 which will be deducted from your refund amount, unless your item is faulty.

Fill out the returns form that we sent with your order and repackage the items using the original packaging and the enclosed address label. Take your parcel to any Post Office and ask for proof of postage.