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Latest Updates – Last Updated 16th October 2021.

Returns Update - All purchases made between Sunday the 17th of October and Saturday the 25th of December 2021 are eligible for our extended Christmas returns period, meaning you have until Monday the 24th of January 2022 to return your items. Your statutory rights are not affected.

All purchases made between Sunday the 17th of October and Saturday the 25th of December 2021 are eligible for our extended Christmas returns period, meaning you have until Monday the 24th of January 2022 to return your items. Your statutory rights are not affected.

If you’d like to return any items bought online from tu.co.uk outside of our Christmas returns period, we will be happy to refund your item(s) provided they are returned in a fully resaleable condition and you have cancelled the order within 30 days of receipt.

In line with our returns policy, please ensure items are unused and in their original packaging with tags still attached alongside your proof of purchase, such as your store receipt, delivery note or order confirmation email.

If you would like to return your order, you can use the following methods:

Return to store (free)
Return your order to a participating Sainsbury’s or Argos counter within a Sainsbury’s store. You can find your nearest participating store using our online store locator .

Return by post (£3.50)
To return your item/s/order via Royal Mail:

  • Re-package your item(s), with original packaging and labels attached
  • Fill in the return’s paperwork (if you still have it). All paperwork can be found in the original parcel, included on this is a pre-paid returns label
  • Attach the pre-paid returns label to your parcel & take this to your nearest Post Office.

Postal returns cost £3.50 which is deducted from your refund amount. If any of the items that you are returning are faulty, you will not be charged to return your items.

If you no longer have the original paperwork, you can write your order number on a piece of paper, put it in the parcel and send it back to us. If you no longer have your original pre-paid returns labelling, you can head to www.royalmail.com/track-my-return/pick-a-retailer, select “Sainsburys” from the list of retailers and have a new label sent to your email address.

Unfortunately, we can't offer exchanges either in store or via post for items bought online.

If your order is unsuitable you can return your items using our available returns processes and place a new order on our website. Alternatively, you can visit one of our stores.

We’ll start processing your refund as soon as we receive your returned items.

  • If you returned your items to a store it could take up to 5-7 days for your refund to show in your bank account. 
  • If you returned your items via post, it could take up to 14 days for your order to be refunded.
  • If you paid for your order via PayPal it could take up to 30 days for you to receive your refund.

 

We're sorry but once you've checked out, your order can't be cancelled. If you would like to return your item, the best way to do so is to follow our  returns process .

If you would like to return an order placed through Tu at Argos.co.uk, please see the  Argos returns policy .
We’ll start processing your refund as soon as we receive your returned items.

  • If you returned your items to a store it could take up to 5-7 days for your refund to show in your bank account.
  • If you returned your items via post, it could take up to 14 days for your order to be refunded.
  • If you paid for your order via PayPal it could take up to 30 days for you to receive your refund.

We want to keep you safe online so your account may be automatically locked if there are too many unsuccessful log-in attempts. If you have entered an incorrect password more than 3 times, then your account will be locked. To unlock your account you will need to reset your password via the following link.

Please note a password link will be sent to your email address and you will have 30 minutes to log in and change your password.

If your experiencing payment difficulties on our website please be aware, if more than 3 attempts your card will be blocked to make a purchase on our website. This is in-line with our security when shopping online. Please ensure all details are entered correctly and not auto filled. Also, the name on the card must be entered exactly as appears on your card that you’re using.

No problem.  Click here to go to the log in page and once you’re there, look out for the ‘Forgotten your password?’ text just above the orange box. Once you click this link, we’ll show you how to reset your password and get shopping again.

First, it’s worth double checking your order is definitely late – we allow some extra time during busy times of year. Read our delivery policy here.

  • Once you place your order with us, we will send you an order confirmation email to let you know your order has been placed.
  • Once your order has been dispatched from our warehouse, we will send you an email notifying you that your items are on their way.
  • For Click & Collect orders we will email you to inform when your order is ready to be collected.
  • For Home Delivery orders you can track your order via your account page if you have an account with us. This should let you know when your order will reach you. Don’t worry, if you don’t have an account our couriers will send you an email notifying you when they plan to deliver your parcel once it has been dispatched from our warehouse.
Keep a look out for these emails to check whether your order is definitely late. When looking out from emails from us, please ensure you also check your junk or spam email folders.

Our courier will make 2 attempts to deliver your order. If we’re still unable to get your order to you, we may have returned it to our warehouse. In this case, we’ll contact you and you’ll automatically get a refund.

If you haven't received your parcel, a calling card, or an email from one of our couriers. please contact us . For security, please ensure you have your order number to hand when contacting our customer service centre.

 

If these FAQ’s haven’t answered your query, you can find more general FAQs by visiting our help centre .

If we still haven’t answered your query, you can find our contact details here.

0800 028 6658
Lines are open everyday from 8am - 8pm

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