Skip to content Skip to navigation

Delivery information

Latest Updates – Last Updated on 24th November 2020.

Click & Collect orders placed after 6pm will now take between 3-5 working days to arrive in store. We are not currently offering our next day in-store Click and Collect services.

Due to higher than normal order volumes, our next and named day Home Delivery service is currently unavailable.

We are also limiting the number of standard Home Delivery orders we take each day. If we have reached our daily limit, standard Home Delivery will not be available to select when you check out. Instead, please choose Click and Collect (anchor down to C&C section) to one of our participating stores to receive your order within 3-5 working days. Alternatively, we will have more standard home delivery slots available at 9am tomorrow, so please check again then.

Read More Read Less

We are limiting the number of customers in our stores. Therefore, you may need to queue before entering Sainsbury’s to collect or return your parcel. Please follow official guidelines for your local area, and wear a face covering when shopping in our stores in England, Scotland, and Wales. To keep your visit as safe and short as possible, we encourage you to collect or return any items whilst doing your essential food shopping. Thank you for helping us keep our customers and colleagues safe.

Please see our full FAQs page for more infomation.

Our dedicated Covid-19 FAQ’s.

First it’s worth double checking your order is definitely late – we allow some extra time during busy times of year. Read our delivery policy here.

  • Once you place your order with us, we will send you an order confirmation email to let you know your order has been placed.
  • Once your order has been dispatched from our warehouse, we will send you an email notifying you that your items are on their way.
  • For Click & Collect orders we will email you to inform when your order is ready to be collected.
  • For Home Delivery orders you can track your order via your account page if you have an account with us. This should let you know when your order will reach you. Don’t worry, if you don’t have an account our couriers will send you an email notifying you when they plan to deliver your parcel once it has been dispatched from our warehouse.

Keep a look out for these emails to check whether your order is definitely late. When looking out from emails from us, please ensure you also check your junk or spam email folders.

Our courier will make 2 attempts to deliver your order. If we’re still unable to get your order to you, we may have returned it to our warehouse. In this case, we’ll contact you and you’ll automatically get a refund.

If you haven't received your parcel, a calling card, or an email from one of our couriers then please e-mail Tucustomerservices@sainsburys.co.uk, stating clearly on the subject line the issue, including the following in the main body of the email:

For Security:
  • Full Name as appears on the account
  • First line of your billing address & postcode
  • Order number (If Applicable)
  • Nectar card number OR a description of the item you ordered

Please allow 4 days for our team to look into your query and respond to you.

Currently, our click and collect service is still available at all our participating stores.

If you spend £20 or over online, we offer a free Click & Collect service from selected stores. If your order is under £20, a £3 charge will apply.

We are not currently offering our in store Next Day Click & Collect service. Orders placed after 6pm may take up to 3-5 working days to arrive in store. All other delivery options currently remain unchanged, please see below for further details.

We are limiting the number of customers in our stores. Therefore, you may need to queue before entering Sainsbury’s to collect your parcel. When you arrive in store, please follow the signs directing you to the Click & Collect desk or ask a store colleague for assistance.

Next & named day home delivery is currently unavailable, and we are limiting the number of standard home delivery orders we can offer each day. If home delivery is unavailable at checkout you will still be able to choose in-store click & collect.

From 6pm on Wednesday the 18th of November we will not be offering our next/named day delivery services. We currently offer the following home delivery options;

Standard Home Delivery £3.95

Standard Home Delivery orders take 3-5 working days to arrive (although we’ll always try to get your order to you sooner if we can).

Yes, you will need to send your nominated person into store with your order number (this can be found on your order confirmation or the text and email we sent you to tell you your order is ready to collect), your billing address or billing postcode.

Most Popular Questions

Click & Collect

With our Click & Collect service you can have your parcel delivered to any participating Sainsbury’s or Sainsbury’s in Argos store for you to collect.

If you spend £20 or over online, we offer a free Click & Collect service from selected stores. If your order is under £20, a £3 charge will apply.

We are not currently offering our in store Next Day Click & Collect service. Orders placed after 6pm may take up to 3-5 working days to arrive in store. All other delivery options currently remain unchanged, please see below for further details.

We are limiting the number of customers in our stores. Therefore, you may need to queue before entering Sainsbury’s to collect your parcel. When you arrive in store, please follow the signs directing you to the Click & Collect desk or ask a store colleague for assistance.

You’ll get an email and a text from us (if you gave us your mobile number) as soon as your order is ready to collect. Simply go to your chosen store with your order number (detailed on the email/ text).

We are limiting the number of customers in our stores, therefore, you may need to queue before entering Sainsbury’s to collect your parcel. When you arrive in store, please follow the signs directing you to the Click & Collect desk or ask a store colleague for assistance.

Yes - we are limiting the number of customers in our stores. Therefore, you may need to queue before entering Sainsbury’s to collect your parcel.

Home Delivery

Next & named day home delivery is currently unavailable, and we are limiting the number of standard home delivery orders we can offer each day. If home delivery is unavailable at checkout you will still be able to choose in-store click & collect.

From 6pm on Wednesday the 18th of November we will not be offering our next/named day delivery services. We currently offer the following home delivery options;

Standard Home Delivery £3.95

Standard Home Delivery orders take 3-5 working days to arrive (although we’ll always try to get your order to you sooner if we can).

We’re sorry, but we do not deliver to BFPO addresses or the Republic of Ireland.

If you are experiencing issues with your address or postcode, please follow the below instructions.

If your address is not being accepted remove all address details from the page, input your postcode into the box and click on ‘Find Address’. Make sure you are typing your postcode rather than use the autofill option. Various formats are acceptable, and they aren’t case sensitive, for example; WA8 8HS, WA88HS, Wa88hs, wa8 8hs.

Unfortunately, we can’t tell you in advance exactly when your order will be with you. But our couriers deliver between 7am and 9pm, Monday to Saturday. And once your order is dispatched you can track your order to find out where it is.

Or if you’re not in during the day, why not try our Click & Collect service? Then you can collect your order from your chosen Sainsbury’s store at a time that suits your schedule.

If you don’t think you’ll be in, that’s no problem! At checkout, you can enter any special delivery requests you have, such as leaving your order in a safe place or with a neighbour. Our courier will do their best to accommodate these requests if you happen to be out when they try to deliver your order.

If you don’t have a safe place and you are going to be out, then our courier will try to deliver your order twice. If you’re not in the first time, we’ll try to follow any additional delivery instructions you provided at checkout. Otherwise we’ll try to deliver the following day. If we’re still unable to deliver, you’ll be left a delivery card or sent a delivery card via email. This will be sent to the email address you used to checkout with. Don’t forget to check your junk and spam folders.

The card or email will contain our courier’s contact details so you can ask them to try again at another time – although this is dependent on the individual courier company. If we still can’t get your order to you, it will automatically be sent back to our warehouse and you’ll get a refund.

We’re afraid we can’t change any part of your order after you’ve placed it.

If you want to change your delivery addresses for any future orders you’re going to place, simply log in to My Account and use the links within 'Change my contact details'.

Yes. At checkout, you can enter any special delivery requests you have, such as leaving your order in a safe place or with a neighbour. Our courier will do their best to accommodate these requests if you happen to be out when they try to deliver your order.

Delivery Options

If you spend £20 or over online, we offer a free Click & Collect service from selected stores. If your order is under £20, a £3 charge will apply.

Alternatively, we charge £3.95 for standard home delivery, which take 3-5 working days.

Next & named day home delivery is currently unavailable, and we are limiting the number of standard home delivery orders we can offer each day. If home delivery is unavailable at checkout you will still be able to choose in-store click & collect.

You have 2 main options to choose from:

  • Click & Collect
  • Home delivery

We deliver to all mainland UK and Northern Ireland addresses.

We regret we do not deliver to BFPO addresses or the Republic of Ireland

Delivery & Order Issues

You can track your order if you’ve set up an online account and you’ve chosen one of our Home Delivery services.

Just look out for the link in your order dispatch email or log in to My Account.

First it’s worth double checking your order is definitely late – we allow some extra time during busy times of year. Read our delivery policy here.

  • Once you place your order with us, we will send you an order confirmation email to let you know your order has been placed.
  • Once your order has been dispatched from our warehouse, we will send you an email notifying you that your items are on their way.
  • For Click & Collect orders we will email you to inform when your order is ready to be collected.
  • For Home Delivery orders you can track your order via your account page if you have an account with us. This should let you know when your order will reach you. Don’t worry, if you don’t have an account our couriers will send you an email notifying you when they plan to deliver your parcel once it has been dispatched from our warehouse.

Keep a look out for these emails to check whether your order is definitely late. When looking out from emails from us, please ensure you also check your junk or spam email folders.

Our courier will make 2 attempts to deliver your order. If we’re still unable to get your order to you, we may have returned it to our warehouse. In this case, we’ll contact you and you’ll automatically get a refund.

If you haven't received your parcel, a calling card, or an email from one of our couriers then please e-mail Tucustomerservices@sainsburys.co.uk, stating clearly on the subject line the issue, including the following in the main body of the email:

For Security:
  • Full Name as appears on the account
  • First line of your billing address & postcode
  • Order number (If Applicable)
  • Nectar card number OR a description of the item you ordered

Please allow 4 days for our team to look into your query and respond to you.

We are sorry that your order wasn’t what you were expecting. You can return your items for a full refund for free in participating Sainsbury’s stores or by sending your items back to us using the postage label provided. For more information on our returns and refunds process please click here. If your order is wrong we have further information on what to do here.

We do all we can to deliver in the timescale you've selected. But, from time-to-time, delays will happen so we can’t accept liability if your order isn’t delivered within the suggested delivery window.

Your delivery might be delayed, if...

  • We need to investigate your order if we suspect fraud – but don’t worry, we’ll let you know
  • There’s no-one available to sign for your delivery or if the person signing for it is or appears to be under 18 years old and cannot provide ID
  • There are adverse weather conditions
  • We have some unforeseen operational issues
We’ll always do our best to let you know if your order is delayed.

If your order is delivered to your home or business address and would usually require a signature, our couriers have put processes in place to ensure social distancing measures are adhered to. The courier will knock on your door, leave the parcel then retreat 2m away. The driver will ask the person who answers your door to confirm their surname and that’s it!

If you don’t think you’ll be in, that’s no problem! At checkout, you can enter any special delivery requests you have, such as leaving your order in a safe place or with a neighbour. Our courier will do their best to accommodate these requests if you happen to be out when they try to deliver your order.

First, it’s worth checking whether you definitely haven’t received your order confirmation. When looking for your order confirmation please make sure you’re checking the inbox of the email address you provided when checking out and please make sure to check your email’s junk and spam folders.

If you are a registered user, log in to My Account and go to ‘View & track my orders’ which is the first box on the left-hand side. From here, you can see all the info you need about delivery, collection and returns as well as print any of these documents for your records.

If you checked out as a guest and definitely haven’t received your order confirmation, then please e-mail Tucustomerservices@sainsburys.co.uk, stating clearly on the subject line the issue, including the following in the main body of the email:

For Security:

  • Full Name as appears on the account
  • First line of your billing address & postcode
  • Order number (If Applicable)
  • Nectar card number OR a description of the item you ordered

Please allow 4 days for our team to look into your query and respond to you.